Return & Refund Policy

Return & Refund Policy

Return Policy:

1. If the customer is unreachable at the first attempt, Paperfly shall make another two attempts on two different days before confirming a return.

2. If the customer is unavailable after three attempts or agreed to return the package(s) for any reason, Paperfly shall return the product to the Merchant.

3. Paperfly will confirm through OTP verification whenever any product refusal is made by the customer.

4. Paperfly will maintain undelivered package return back to Merchant within 7-10 days for same district shipment and within 10-15 days for other district shipments.

5. Paperfly shall not be responsible to take a product as a return when a customer opened the seal of the product box and then wants to return it.

6. In case of any undelivered package, when returned to the Client, the Client shall consider receiving the package while the product(s) are returned in good condition; irrespective of packet damage, the packet is torn, packet quality degrade, or invoice missing from the product, that might happen due to extensive movement of product for the delivery attempt and return process.

 

Refund Policy:

7. In case of any consignment is lost during transit, Paperfly will be liable to compensate based on mutual discussion up to 50% of Production or Manufactural cost, but not exceeding Tk. 10,000.

8. In case of repairable/partial damage, Paperfly will compensate only for the repair cost of such damage. However, in case of irreparable/full damage, the compensation will be determined on mutual discussion up to 50% of Production or Manufactural cost, but not exceeding Tk. 10,000.

9. Furthermore, on request of the Merchant, the Paperfly may issue a loss/damage acknowledgement receipt with the sole purpose of enabling the Merchant to lodge an insurance claim (if any).

10. Any dispute claim from the Merchant shall be raised within 15 days from the date of pickup. Any claim landed to Paperfly after a given duration will not be considered.

11. No Damage and/or lost claims by the Client shall be entertained for improper packaging or packaging flaw.

12. Any parcel containing the following items shall not be under consideration of any compensation; 1) Fragile Item, 2) Liquid Item, 3) Sensitive Cosmetic Item, 4) Perishable Items.

13. If any document is lost or damaged during transit, Paperfly shall compensate the re-printing or re-preparation cost based on mutual discussion.

14. For Exchange service, Paperfly will not accept any dispute claim on product condition as Paperfly will receive the open box / open parcel from customer end. Dispute claim may only be applicable if the product is lost by Paperfly.

Return & Refund Policy

Return Policy:

1. If the customer is unreachable at the first attempt, Paperfly shall make another two attempts on two different days before confirming a return.

2. If the customer is unavailable after three attempts or agreed to return the package(s) for any reason, Paperfly shall return the product to the Merchant.

3. Paperfly will confirm through OTP verification whenever any product refusal is made by the customer.

4. Paperfly will maintain undelivered package return back to Merchant within 7-10 days for same district shipment and within 10-15 days for other district shipments.

5. Paperfly shall not be responsible to take a product as a return when a customer opened the seal of the product box and then wants to return it.

6. In case of any undelivered package, when returned to the Client, the Client shall consider receiving the package while the product(s) are returned in good condition; irrespective of packet damage, the packet is torn, packet quality degrade, or invoice missing from the product, that might happen due to extensive movement of product for the delivery attempt and return process.

 

Refund Policy:

7. In case of any consignment is lost during transit, Paperfly will be liable to compensate based on mutual discussion up to 50% of Production or Manufactural cost, but not exceeding Tk. 10,000.

8. In case of repairable/partial damage, Paperfly will compensate only for the repair cost of such damage. However, in case of irreparable/full damage, the compensation will be determined on mutual discussion up to 50% of Production or Manufactural cost, but not exceeding Tk. 10,000.

9. Furthermore, on request of the Merchant, the Paperfly may issue a loss/damage acknowledgement receipt with the sole purpose of enabling the Merchant to lodge an insurance claim (if any).

10. Any dispute claim from the Merchant shall be raised within 15 days from the date of pickup. Any claim landed to Paperfly after a given duration will not be considered.

11. No Damage and/or lost claims by the Client shall be entertained for improper packaging or packaging flaw.

12. Any parcel containing the following items shall not be under consideration of any compensation; 1) Fragile Item, 2) Liquid Item, 3) Sensitive Cosmetic Item, 4) Perishable Items.

13. If any document is lost or damaged during transit, Paperfly shall compensate the re-printing or re-preparation cost based on mutual discussion.