Job Responsibilities

• Handle complaints, and provide appropriate solutions and alternatives to customers/ merchants within the time
  limits and follow-up to ensure resolution
• Provide accurate, valid, and complete information to merchants/customers by using the right methods/tools.
• Identify and escalate priority issues to management to ensure efficiency in work.
• Meet personal/team qualitative and quantitative targets

Requirements

• Graduate from a reputed University. (Running BBA/BSC/BCom/BBS can apply)
• At least 1 year of experience is preferable in customer support or a similar field.
• Excellent verbal and written communication skills in English and Bangla.
• Adequate computer literacy to work with MS tools and online software.
• Ability to multi-task, prioritize and manage time effectively

Email us through career@paperfly.com.bd with the subject line “Associate – Customer Interactions”.