WINGs is the core digital delivery system of Paperfly.Merchants use WINGs for:
If customers order from their home, they must get it delivered at their home!
We exist for providing doorstep delivery. Wherever we claim our coverage - in or out of metro, within or outside Dhaka - we ensure we ourselves are delivering the package directly to the customers' door. We believe that a proper ecommerce delivery solution should offer nothing less.
We have a well-trained delivery team, who know ins and outs of their assigned geography. And being in the sector for more than a year have given this team confidene of reaching the Customer in minimum hassle.
Customers love to pay after getting the product delivered!
And why not? This gives them the same confidence of buying from a traditional outlet, while sitting at the comfort of his own home! Ecommerce is all about convenience, and its delivery system must be likewise.
Without offering a proper Cash on Delivery service, it is impossible for any ecommerce business to grow. We understand this, as well as we understand that the collected money need to reach back the merchant asap.
With twice/week merchant settlement in practice, we have an effective CoD service running all over our coverage areas.
What size, or which weight doesn't get sold over the internet??
From a pair of ear-rings to a set of dumbbells, from a tiny pillow to a huge bean-bag, from a mobile charger to a 56" LED TV - you cannot be in the ecommerce delivery sector and say 'no' to different sizes or weights.
We have a fleet of bi-cycles, motor-cycles and covered vans to cater to any package on behalf of the merchant - all these we do to ensure delivering any size, any weight to customer doorstep!
Customers want, or rather deserve, the freedom of choice!
Our experience says customers browse and select products online, but the actual 'purchase' happen only after receiving the product in hand! At that moment of truth, some might choose to return the product for whatever reason, and some might want to accept only a part of it.
Either way, the delivery system needs to have the capability of handling partial and return packages. And those returns need to reach merchant safely, quickly and with proper reasoning.
We offer this exact service for our merchants, and the best part is - the return portion is FREE!
We offer doorstep delivery service that really works. Our Standard Delivery option has ‘next day’ promise, CoD collection facilities, return management and many more. We offer pickup services from multiple warehouses as well. And, the whole delivery system can be tracked online from anywhere around the globe.
Many times we have seen customers having urgency of same-day delivery and merchants need to cater to those demands to stay responsive. Understanding this demand, we have come up with an Express Delivery set-up, which operates independently and includes a bunch of well-trained delivery executives, who understand the priority of the service being offered. Our Express Delivery in Dhaka will confirm a delivery within 12 hours at Customers’ premise.
As a professional delivery service provider, we believe it is our responsibility to constantly come up with services those makes Merchants’ lives easier. So we have introduced SmartPick and SmartPack - Now our partner merchants can use our logistics network to pick-up products from their suppliers in bulk. And for those who requires it, we can also carry out packaging on behalf of the merchant and deliver directly from our warehouse.
Many of our partner merchants are small home-based start-ups. Many of the times they require warehousing facilities and cannot manage it at the end of the day. We have started to offer warehousing facilities within all of our nationwide points. It is secure and ensures efficient delivery. And, when coupled up with our SmartPack service, customers get products delivered in merchants’ branded packs! It is like magic!
There is no holiday for online merchants! Customers can visit, browse and purchase anytime of the day, any day of the year. So from our inception, we have been offering services everyday of the year, irrespective of weekends or other holidays. We keep our services off only on the 2 Eid days – the rest 363 days we are open with all our services!
We have team of professional Relationship Managers, who understand the special requirements of online merchants. They are experienced in handling queries and customization requests and works with selected number of merchants each. This ensures professional correspondence. Merchants also can have more visibility and clarification on the overall delivery process, return status or payment status.